Service Manager/Site Reliability Engineer

RITS is seeking a skilled Service Manager/Site Reliability Engineer to join a global technology organization. This role focuses on ensuring the reliability, stability, and operational excellence of large-scale production systems by bridging the gap between incident operations, SRE practices, and technical stakeholder communication.

Key responsibilities

• Monitor, triage, and coordinate responses to production incidents and operational alerts.
• Act as a central coordination point between engineering teams and key stakeholders during incidents.
• Manage incident lifecycles from detection through resolution and post-incident activities.
• Support incident reporting, root cause analysis, and operational reviews.
• Contribute to process improvements, automation initiatives, and operational tooling enhancements.

Requirements

• 5+ years of experience in Incident Operations, Site Reliability Engineering, or a similar technical role.
• Proven ability to operate effectively during high-pressure, real-time incident scenarios.
• Experience with monitoring and alerting tools such as Datadog or Chronosphere.
• Hands-on programming experience with Python and/or Kotlin.
• Strong understanding of distributed systems and production environments.

What we offer

• Opportunity to work in a fast-paced, highly available global environment.
• Collaboration with cross-functional engineering and business teams.
• Focus on continuous improvement, automation, and system scalability.
• Support for operational excellence and reliability-focused development.