Service Desk Analyst (German & Polish)

TATA CONSULTANCY SERVICES LIMITED is looking for a dedicated Service Desk Analyst to join our team. In this role, you will provide essential IT support to our customers, ensuring high-quality service and effective resolution of technical incidents in a professional, multicultural environment.

Key responsibilities

• Provide first-level support for IT requests and incidents, including software and hardware issues for desktops and mobile devices.
• Assist users via telephone, email, chat, and web interfaces while maintaining clear communication.
• Identify and resolve technical problems by providing step-by-step guidance and utilizing remote control tools.
• Document all incoming requests and incidents in the IT Service Management tool, ensuring accurate tracking throughout the ticket life-cycle.
• Collaborate with 2nd and 3rd level technical teams to ensure timely resolution of escalations and service requests.

Requirements

• Very good written and verbal communication skills in both German and Polish.
• At least 1 year of experience in customer care or an IT service desk environment.
• Solid knowledge of Windows operating systems, Microsoft Office tools, and various internet browsers.
• Strong analytical skills and a customer-centric approach to problem-solving.
• Willingness to work in a rotating 24/7 shift pattern, including weekends.

What we offer

• Fully remote work arrangement.
• Indefinite employment contract following the successful completion of a probation period.
• Access to a wide range of learning and development platforms to enhance your professional skills.
• Comprehensive benefits package including private medical care, life insurance, and the MyBenefit platform.
• Opportunity to work in a global, multicultural environment using foreign languages daily.