Service Deck Agent with English and Italian

Operating system, Windows Your responsibilities, performing 1st support line diagnosis and resolution of technical problems,, forwarding requests to other departments if no other solution is possible,, ensuring the quality of communication,, registering and analyzing reports,, suggesting improvements and optimizations. fluency in Italian and English., high-level communication skills,, basic computer user knowledge (e.g. Microsoft Office, PCs hardware construction), team-oriented attitude. What we offer, Private medical care., Group life insurance., 24/7 Employee Support Program., Work from modern offices with parking or from home., Workation., 2 paid “happy hours” per month, adding up to 3 extra days off annually., An additional day off after using your holiday entitlement., Holiday allowance., MyBenefit cafeteria., Sport cards., Free e-learning platforms., Shared costs for professional training and certifications., Responsible business initiatives., Employee referral program. Benefits, sharing the costs of sports activities, private medical care, sharing the costs of professional training & courses, life insurance, remote work opportunities, no dress code, coffee / tea, parking space for employees, extra social benefits, holiday funds, employee referral program, extra leave Fujitsu Poland Sp. z o.o, At Fujitsu, we believe work should empower you – not just professionally, but personally. Whether you're solving global challenges or improving your community, you’ll have the tools, support, and freedom to make a real impact. We are Fujitsu – a global leader in Japanese information and communication technology (ICT). We deliver innovative solutions, advanced technology products, and services that empower businesses to thrive and create a sustainable future. With a focus on collaboration and trust, we work hand-in-hand with our customers to transform industries, communities, and the world.