Senior Technical Solutions Consultant

CaptivateIQ is seeking a Senior Technical Solutions Consultant to join our Global Support team. In this role, you will act as a key technical expert, helping our customers navigate complex challenges related to data modeling, configuration, and product functionality while collaborating with internal teams to drive long-term product improvements.

Key responsibilities

• Develop deep expertise in the CaptivateIQ platform to troubleshoot complex issues and ensure customers maximize product value.
• Own and resolve intricate technical problems by performing root cause analysis and collaborating across departments.
• Evaluate customer data models and calculation logic to identify configuration gaps and inconsistencies.
• Communicate technical findings clearly to both customers and internal stakeholders.
• Lead initiatives to enhance support processes, documentation, and knowledge sharing to improve team efficiency.

Requirements

• 5+ years of experience in a technical, customer-facing role within a B2B SaaS environment.
• Strong proficiency in data modeling, complex calculations, and working with large datasets.
• Advanced skills in Excel or similar spreadsheet tools, including complex formulas and data manipulation.
• Excellent analytical and problem-solving abilities with a focus on identifying patterns in complex data.
• Strong written and verbal communication skills to explain technical concepts to diverse audiences.

What we offer

• The opportunity to work in a fully remote environment as part of a global, collaborative team.
• Engagement with enterprise-level SaaS platforms and complex business logic.
• Professional growth through cross-functional collaboration with Engineering and Product teams.
• Participation in initiatives that directly impact product quality and customer success.