Senior Service Designer

Future Mind is a highly awarded tech consulting company that thrives on solving complex problems through collaborative innovation. We are looking for a Senior Service Designer to join our team of over 160 experts to help shape digital products and transformation initiatives that have a real impact on our clients and their customers.

Key responsibilities

• Collaborate with clients to address complex business and customer experience challenges through strategic service design.
• Conduct discovery research using interviews, contextual inquiry, and workshops to understand service ecosystems.
• Create service blueprints, customer journey maps, and process models to visualize current states and identify improvement opportunities.
• Translate research findings and operational data into actionable strategic recommendations and future-state concepts.
• Facilitate workshops with senior leadership and C-level stakeholders to align on project directions and solutions.

Requirements

• At least 5 years of professional experience in Service Design, Digital Strategy, or related consulting fields.
• Proven track record of working on strategic projects and complex discovery initiatives.
• Strong ability to synthesize complex information into clear insights and communicate them effectively.
• Practical experience with tools such as Figma, FigJam, Miro, Jira, and Confluence.
• Excellent command of English and the ability to work effectively within multidisciplinary teams.

What we offer

• A transparent, non-corporate work environment where your input and ideas have a direct impact.
• Continuous professional development supported by experienced mentors and a structured career path.
• Financial support for external courses, conferences, and training to help you grow.
• A focus on work-life balance with flexible working hours.
• Comprehensive benefits including private health insurance and sports memberships.