Senior QA Engineer — AI Products & Customer Implementations

Helpware is seeking two Senior QA Engineers to join their AI Platform team, focusing on building and implementing AI-native products for customer support and business operations. You will play a critical role in ensuring the quality of both the core platform and individual client implementations, working across the entire product lifecycle.

Key responsibilities

• Own the test strategy for AI portfolio products, managing the process from requirements review to final release sign-off.
• Design, build, and maintain automated test suites for API, UI, and integration testing within CI/CD pipelines.
• Validate AI-agent behavior, including conversation flows, workflow automation, and structured-data extraction.
• Lead QA for customer implementations by validating client-specific configurations, knowledge bases, and workflow rules.
• Design and execute UAT plans in collaboration with client stakeholders and internal delivery teams.

Requirements

• 5+ years of experience in software QA, covering both product-level testing and customer-facing implementation activities.
• Strong hands-on experience with test automation tools such as Playwright, Cypress, or Selenium.
• Solid experience with API testing using tools like Postman or REST-assured.
• Proven ability to test multi-tenant and role-based access systems, ensuring data isolation and configuration integrity.
• Excellent communication skills, with the ability to bridge the gap between technical engineering teams and external client stakeholders.

What we offer

• Opportunity to work on cutting-edge AI-native products in a fully remote environment.
• Collaborative culture focused on innovation, quality, and continuous improvement.
• Exposure to complex multi-tenant architectures and diverse customer-facing implementation scenarios.
• Professional growth within a scaling team dedicated to high-impact business operations technology.