Senior Product Owner Customer Retention (m/f/d)

Limango is a leading European e-commerce platform dedicated to families, operating as part of the OTTO Group. We are currently seeking a Senior Product Owner to lead our customer retention strategy, focusing on communication channels and our loyalty program to drive long-term engagement.

Key responsibilities

• Define the product vision, roadmap, and strategy for customer communication and loyalty incentives.
• Lead the development and migration of our tier-based loyalty program in collaboration with cross-functional teams.
• Manage the newsletter automation platform and optimize transactional messaging architectures.
• Prioritize the product backlog based on data-driven insights, user feedback, and engagement metrics.
• Collaborate with engineering, design, and business stakeholders to deliver high-quality features.

Requirements

• Minimum of 5 years of experience as a Product Owner in CRM, retention, or loyalty domains.
• Proven track record of managing large-scale rebuilds, replatforming, or migration projects.
• Strong understanding of marketing automation tools and transactional messaging architectures.
• Experience integrating AI workflows into daily operations to enhance team effectiveness.
• Solid knowledge of Agile methodologies, GDPR, and consent management practices.

What we offer

• Fully remote work model for candidates based anywhere in Poland.
• Flexible working hours to help you balance your professional and personal schedule.
• Comprehensive benefits package including private medical care, a wellbeing platform, and a Multisport card.
• Access to language learning apps and a wide range of professional development courses.
• Discounts on our products and services for you and your loved ones.