Senior Product Manager - Client Onboarding

Description

ZEN.COM is a smart financial app designed for your everyday life – at home and on the go. We make payments, online shopping, and personal finance management fast, secure, and effortless. With ZEN.COM, you can enjoy cashback on purchases, full control over your spending, and peace of mind thanks to purchase protection. A built-in multi-currency account lets you spend abroad or shop internationally with great exchange rates and no hidden fees. Currently we are seeking a professional to join us as a Senior Product Manager responsible for the Business Client Onboarding area and help us design and develop products that ensure our users a fast, secure, and seamless start to using our services.

Requirements

• 4+ years of product management experience, ideally in fintech or financial services.
• Exposure to KYB, onboarding, or risk decisioning (nice to have).
• Track record of improving user experience in complex or regulated environments.
• Strong analytical skills; data-driven decision-making.
• Excellent communication and stakeholder management.
• Self-starter who thrives in fast-paced, cross-functional teams.

Responsibilities

Your mission is to design and scale seamless onboarding experiences for business clients joining our Multicurrency Account and Payment Gateway products. You’ll drive high-conversion, low-friction KYB flows that meet regulatory standards and delight users from day one. Own the onboarding experience for business clients – from sign-up to successful activation. Improve conversion and reduce drop-offs by identifying and addressing friction points. Automate manual processes in KYB and risk evaluation, improving speed and efficiency. Collaborate with Risk, Compliance, Ops, Engineering, and Design to deliver onboarding that’s user-first and compliant. Validate new features through testing and feedback. Coordinate cross-team delivery and oversee successful launches. Manage vendor integrations.