Senior Network Operations Engineer with Italian

Movate is seeking a Senior Network Operations Engineer to join our team in a fully remote capacity. You will play a critical role in managing complex customer cases, providing technical leadership during high-severity incidents, and ensuring the stability of satellite ground network performance.

Key responsibilities

• Lead the resolution of complex customer cases involving satellite ground network performance, routing anomalies, and connectivity degradation.
• Provide in-depth technical guidance to customers and internal teams during high-severity incidents, partnering with SDN, RF, and operations teams.
• Perform detailed root cause analysis for customer-impacting events and act as a subject matter expert for escalated networking issues.
• Proactively identify support gaps and contribute to the development of tooling, diagnostics, and automation.
• Develop comprehensive troubleshooting playbooks, technical guides, and knowledge base articles.

Requirements

• 5+ years of experience in technical support or operations roles with a focus on system troubleshooting and direct customer engagement.
• Fluency in English and Italian to provide high-quality technical support to our international client base.
• SME-level proficiency in either Satellite/RF domains or Network/ISP domains, including BGP, OSPF, and multi-provider routing.
• Strong track record of analyzing complex technical issues and managing customer escalations through to resolution.
• Excellent verbal and written communication skills with the ability to explain complex technical concepts to enterprise engineering teams.

What we offer

• Opportunity to work in a dynamic, fully remote environment with global reach.
• Engagement in high-level technical challenges involving satellite and cloud networking architectures.
• Professional development through exposure to cutting-edge infrastructure and enterprise-grade operations.
• Collaborative culture focused on knowledge sharing and continuous improvement of support processes.