Senior Delivery Manager (CRM)

Craftware is a technology company of over 500 experts, empowering large organizations to solve complex business challenges with modern IT solutions. We operate where technology must be reliable, secure, and scalable, delivering end-to-end projects from analysis and architecture through implementation to development and maintenance.

Key responsibilities

• Ensure delivery standards and best practices are followed across CRM projects.
• Drive continuous improvement in delivery processes, tools, and methodologies.
• Monitor project performance, KPIs, and how well projects meet quality benchmarks.
• Help project teams solve delivery challenges and manage risks effectively.
• Work with stakeholders to align CRM delivery with overarching business goals.
• Coach and guide project managers and delivery teams to ensure high-quality outcomes.

Requirements

• Proven hands-on experience delivering CRM projects, such as Salesforce or Microsoft Dynamics.
• Several years of experience in delivery management, project management, or PMO roles.
• Experience defining and improving delivery standards, frameworks, and quality processes.
• Strong knowledge of delivery KPIs, project health monitoring, and risk management.
• Experience coaching or mentoring project managers and delivery teams.
• Strong stakeholder management skills and fluency in English.

What we offer

• Fully remote service delivery model.
• Broad range of internal and international projects with a variety of clients.
• Budget for skills development and professional certifications.
• Regular collaboration reviews and networking opportunities.