Senior Data Analyst (CX)

Tabby is looking for a Senior Data Analyst to join our Customer Experience team. In this role, you will leverage data-driven insights and operational analytics to enhance support workflows, measure performance, and drive strategic decision-making across our global operations.

Key responsibilities

• Analyze large-scale datasets concerning agent performance, support interactions, and quality assurance.
• Develop and maintain dashboards using tools like Tableau and Metabase to visualize key performance trends.
• Utilize prompt engineering and LLM tools to generate analytical insights and assess model outputs for business contexts.
• Automate data tasks and optimize analytics pipelines using Python and Airflow to ensure scalable, efficient processing.
• Collaborate with cross-functional teams, including Operations and Data Engineering, to translate business challenges into measurable outcomes.

Requirements

• At least 3 years of experience as a data analyst in a fast-paced, data-heavy environment.
• Advanced SQL proficiency, with experience in BigQuery or ClickHouse.
• Strong programming skills in Python for automation and data integration.
• Practical experience with LLM agents, prompt engineering, and API usage.
• Excellent communication skills with the ability to present complex findings to diverse stakeholders.

What we offer

• Opportunity to work within a diverse, international team of professionals.
• A culture that prioritizes transparency, integrity, and employee autonomy.
• Participation in an employee stock options program.
• Professional growth within a rapidly expanding fintech organization.
• Provision of necessary hardware and equipment for your remote workspace.