Senior CX Analyst & Project Manager

OGC Global is a boutique customer experience and market research consultancy dedicated to helping leading organizations understand their customers and make informed business decisions. We are seeking a Senior CX Analyst & Project Manager to join our team and support a key life insurance client, combining analytical expertise with project leadership.

Key responsibilities

• Lead assigned client projects and workstreams from initial planning through to final delivery.
• Maintain project plans, timelines, and milestones while proactively resolving potential risks.
• Build and maintain strong relationships with client stakeholders through regular meetings and status updates.
• Analyze quantitative and qualitative research data to identify meaningful trends and actionable recommendations.
• Develop and review high-quality client-facing presentations, reports, and other project deliverables.

Requirements

• 4–7+ years of experience in market research, customer experience, consulting, or analytics.
• Proven experience working with financial services or insurance clients, with life insurance expertise preferred.
• Demonstrated ability to manage complex projects, timelines, and multiple stakeholders simultaneously.
• Experience in coordinating or managing junior team members to ensure successful project outcomes.
• Strong proficiency in PowerPoint and Excel, with a high level of attention to detail.

What we offer

• The opportunity to work in a fast-paced, client-focused consulting environment.
• Full ownership of projects and workstreams with the ability to work independently.
• Professional growth within a specialized consultancy focused on customer experience.