Senior Customer Success Manager (UK)

Dragos is a global leader in industrial cybersecurity, dedicated to protecting the critical infrastructure systems that power our world. We are seeking a Senior Customer Success Manager to join our remote-first team and serve as a trusted advisor to our clients across Europe, ensuring they achieve their operational and security goals through our specialized solutions.

Key responsibilities

• Serve as the primary post-sales point of contact for customers in the European region, driving successful onboarding and long-term adoption of Dragos solutions.
• Partner with clients to define success criteria, conduct regular business reviews, and ensure measurable value realization.
• Act as the internal voice of the customer by relaying critical feedback to our Product, Engineering, and Sales teams.
• Manage customer health metrics, proactively identifying risks and developing recovery plans to ensure account stability and retention.
• Collaborate cross-functionally with Sales and Professional Services to provide a seamless and world-class customer experience.

Requirements

• 5+ years of experience in Customer Success, Account Management, or similar roles within cybersecurity, enterprise SaaS, or industrial sectors.
• Strong familiarity with industrial control systems, OT security, or critical infrastructure environments.
• Proven ability to manage complex relationships and influence key stakeholders across diverse European business cultures.
• Excellent communication and presentation skills with the ability to work independently in a remote-first environment.
• Multilingual proficiency, particularly in German or other European languages, is highly preferred.

What we offer

• A mission-driven work environment focused on protecting critical infrastructure.
• A fully remote role with the opportunity to collaborate with a global, diverse team.
• Competitive equity package and a comprehensive benefits plan.