Senior Customer Success Manager

Federato is an AI-native platform revolutionizing the insurance industry by bringing agentic AI to the full policy lifecycle. With significant backing and a rapidly growing global presence, we are looking for a Senior Customer Success Manager to help our enterprise clients navigate the future of insurance technology.

Key responsibilities

• Own the entire post-sales experience, including onboarding, renewals, up-sells, and strategic account management for enterprise-level customers.
• Act as a trusted advisor and internal advocate, working cross-functionally to deliver on customer needs and communicate product value.
• Partner with Technical Program Managers and engineering teams to guide customers through complex technical implementations.
• Use data-driven insights to understand customer business goals, drive product adoption, and maximize retention and growth.
• Build and maintain strong relationships with key stakeholders and influencers at client organizations.

Requirements

• 7+ years of experience in SaaS, with at least 3 years in P&C, Specialty Insurance, or Insurtech.
• Proven track record of partnering with large enterprise-level organizations in customer-facing roles.
• Experience with renewal or commercial revenue ownership.
• Strong business acumen and executive presence with the ability to take a consultative approach.
• Ability to be both a strategic leader and a hands-on executor in a fast-paced environment.

What we offer

• Opportunity to work on complex, industry-changing problems with an advanced AI team.
• A culture that values first-principles thinking, rapid execution, and continuous learning.
• Competitive compensation package including stock options and comprehensive benefits.
• A collaborative, inclusive, and fun work environment where your contributions make a tangible impact.