Senior Customer Onboarding Manager

Postscript is the leading AI messaging platform trusted by over 20,000 Shopify brands. We are on a mission to make SMS the primary revenue-driving channel for e-commerce businesses, and we are looking for a Senior Customer Onboarding Manager to join our fully remote team.

Key responsibilities

• Lead one-on-one onboarding sessions for our largest customers, coaching them on list growth, campaign optimization, and automation design.
• Mentor and develop junior team members while serving as an escalation point for complex issues.
• Collaborate closely with sales and product teams to refine the customer journey and ensure a seamless onboarding experience.
• Develop and maintain onboarding frameworks that integrate Postscript into the broader marketing stacks of our clients.
• Consistently meet onboarding health targets and provide strategic guidance on cross-channel marketing.

Requirements

• 5+ years of experience in a customer-facing role, preferably within the SaaS or martech industry.
• Proven ability to manage multiple priorities for Enterprise-level customers.
• Strong understanding of lifecycle and retention marketing concepts, including segmentation and automation.
• Demonstrated experience in coaching and mentoring team members.
• Excellent problem-solving skills and a process-oriented mindset.

What we offer

• Opportunity to work in a high-growth startup environment with significant career impact.
• Fully remote work culture.
• Competitive compensation package including equity.
• Flexible paid time off and comprehensive health benefits.