Senior Customer Experience Expert, JR625

Eleks is seeking a Senior Customer Experience Expert to design exceptional end-to-end experiences by integrating advanced AI workflows into the design process. You will own the customer journey across all touchpoints, leveraging data and creative problem-solving to drive business growth while utilizing deterministic AI to automate research and reporting.

Key responsibilities

• Lead CX initiatives and projects from launch through ongoing optimization.
• Develop and implement omnichannel CX strategies aligned with business goals.
• Build and run AI-powered workflows to automate research synthesis, persona generation, and journey analysis.
• Apply advanced research methods and predictive analytics to inform experience improvements.
• Facilitate stakeholder workshops and deliver compelling reports that articulate the value of CX initiatives.

Requirements

• Proven experience building reliable, agentic AI workflows integrated into daily design processes.
• 3+ years of experience designing complex customer experience solutions across multiple touchpoints.
• Deep understanding of AI models, their limitations, and how to design for consistent, deterministic output.
• Strong strategic mindset with the ability to align CX initiatives with overarching business objectives.
• Advanced proficiency in customer research methodologies, journey mapping, and data analytics.

What we offer

• Opportunity to work on innovative projects with both large corporate and medium-sized clients.
• A culture that prioritizes cutting-edge AI integration and professional craft.
• Collaborative environment focused on driving organizational change through customer-centric design.