Senior Customer Experience and Mobile App Onboarding Specialist

ITDS is seeking a Senior Customer Experience and Mobile App Onboarding Specialist to join a leading digital solutions provider. You will play a pivotal role in crafting seamless user journeys and innovative onboarding experiences that drive engagement and elevate the overall mobile application experience for our clients.

Key responsibilities

• Design and optimize end-to-end customer journeys with a specific focus on mobile app onboarding processes.
• Develop and implement innovative strategies to improve user retention, satisfaction, and long-term engagement.
• Collaborate with cross-functional teams to refine customer journey initiatives based on actionable insights.
• Analyze user data and feedback to identify pain points and discover new opportunities for product improvement.
• Build and enhance onboarding flows to maximize user adoption and ensure brand consistency across all touchpoints.

Requirements

• At least 5 years of professional experience in customer experience, UX, or closely related fields.
• Proven expertise in building and managing customer journeys and onboarding processes for mobile applications.
• Strong project management and communication skills to effectively lead initiatives.
• Ability to design customer-centric strategies with a deep focus on usability and user engagement.
• Communicative proficiency in English and a good command of Polish.

What we offer

• The opportunity to work in a fully remote environment, shaping the future of digital user experiences.
• Engagement in high-impact projects for a leader in digital solutions.
• A collaborative culture that values data-driven insights and continuous innovation in customer experience strategies.