Senior Change Manager

Winged IT is seeking a Senior Change Manager to join a leading global biotech company. This business-focused role involves designing and executing change strategies for the Service AI Program Roadmap, with a primary emphasis on Customer Care transformation and organizational readiness.

Key responsibilities

• Develop and execute an end-to-end Change Management Plan aligned with global service strategies.
• Conduct Change Impact Assessments across people, organization, processes, tools, and data.
• Build trusted relationships with senior leaders, regional teams, and frontline employees to manage resistance.
• Coordinate and empower global Change Agent Networks across EMEA, LATAM, APAC, and North America.
• Partner with communications teams to deliver targeted, human-centered messaging and feedback mechanisms.

Requirements

• Master’s degree in Business Administration, Organizational Psychology, or a related field.
• Professional Change Management certification such as Prosci/ADKAR or CCMP.
• 5–7 years of experience leading complex organizational change within global matrix organizations.
• Proven experience supporting transformations within Customer Care, Field Service, or contact centers.
• Excellent communication, facilitation, and influencing skills with high emotional intelligence.

What we offer

• Fully remote work from Poland.
• Stable and long-term collaboration.
• Opportunity to play a key role in a rapidly growing global company.
• Access to professional development, support, and training.
• Work within a friendly, multinational team of experts.