Senior Change IT Manager

We are looking for a Senior Change Manager to join a leading global biotech company within its Diagnostics division. This role focuses on driving business transformation and organizational readiness for the Service AI Program Roadmap, ensuring that global teams are prepared and supported through the transition to new tools and processes.

Key responsibilities

• Develop and execute an end-to-end Change Management Plan aligned with the global Service Strategy.
• Conduct Change Impact Assessments across people, organization, processes, tools, and data.
• Build trusted relationships with senior leaders and regional teams to address adoption barriers and manage resistance.
• Coordinate and empower global Change Agent Networks across EMEA, LATAM, APAC, and North America.
• Partner with communications teams to deliver targeted, human-centered messaging and establish feedback mechanisms.

Requirements

• Master’s degree in Business Administration, Organizational Psychology, HR, or a related field.
• Professional Change Management certification such as Prosci/ADKAR or CCMP.
• 5–7 years of experience leading complex organizational change or business transformation in global matrix organizations.
• Strong background in supporting transformations within Customer Care, Field Service, or service-oriented environments.
• Excellent communication, facilitation, and influencing skills with high emotional intelligence.

What we offer

• Fully remote work from Poland.
• Stable and long-term collaboration.
• Opportunity to play a key role in a rapidly growing company.
• Support for personal development and training.
• Work within a friendly, multinational team of experts.