Senior BMC Helix Developer - (h/f)

emagine Polska is looking for a Senior BMC Helix Developer to join a dynamic team focused on platform stability, technical knowledge transfer, and project implementation. You will work closely with ITSM architects and technical leads to manage the platform backlog, resolve complex incidents, and drive continuous improvements within a fully remote environment.

Key responsibilities

• Provide L3 technical support for the BMC Helix ITSM platform, including root cause analysis and incident resolution.
• Develop and implement new features, bug fixes, and enhancements based on business requirements.
• Actively participate in technical knowledge transfer and validate documentation to ensure operational readiness.
• Design and maintain solutions across BMC Helix ITSM, AR System, Developer Studio, and Innovation Studio.
• Build and debug workflows, APIs, and integrations to ensure seamless platform performance.

Requirements

• Over 8 years of IT experience, with at least 5 years of hands-on development expertise in BMC Remedy or BMC Helix.
• In-depth knowledge of BMC Helix ITSM, Digital Workplace, Service Catalog, and CMDB.
• Proven experience in L3 support, debugging, and delivering complex technical developments.
• Strong proficiency in REST APIs, integrations, and automation within enterprise environments.
• Excellent communication skills in English and a proactive, delivery-oriented mindset.

What we offer

• Opportunity to work on high-impact ITSM transformation and modernization projects.
• Fully remote work environment within Europe.
• Collaboration with experienced technical experts in a professional and supportive team.
• Engagement in diverse tasks ranging from platform maintenance to new feature development.