Senior 2nd Level Support Engineer with German

emagine is seeking a Senior 2nd Level Support Engineer to join an international Managed Service team dedicated to supporting a large-scale MongoDB platform for a major financial institution. This role is ideal for a professional who thrives on troubleshooting production environments and solving complex infrastructure challenges within a critical enterprise ecosystem.

Key responsibilities

• Support and maintain enterprise MongoDB production environments to ensure high availability.
• Investigate complex incidents, performance bottlenecks, and system health issues.
• Perform essential MongoDB administration tasks, including backups, restores, failovers, and patching.
• Collaborate closely with infrastructure, storage, and application teams to manage operational changes and releases.
• Participate in major platform migration projects, such as the transition from MongoDB v7 to v8.

Requirements

• Proven experience in supporting MongoDB within production environments.
• Solid background in Linux administration, with a preference for RHEL.
• Strong analytical and troubleshooting skills gained in L2 Support, Operations, or Production Support roles.
• Professional proficiency in German (B2+/C1) and English for effective international collaboration.

What we offer

• Engagement in a long-term, high-impact international project.
• Opportunity to work with business-critical, enterprise-scale MongoDB infrastructure.
• Participation in major platform upgrade initiatives within a professional international team.