Seller Support Specialist

Max Retail is a cutting-edge technology platform that empowers independent retailers and brands to sell their excess inventory online effortlessly. We are looking for a dedicated Seller Support Specialist to join our team and help our partners thrive by resolving complex technical issues and optimizing their platform experience.

Key responsibilities

• Manage Level 2 escalations, resolving complex technical problems related to product listings, POS/eCommerce integrations, and data mapping.
• Proactively identify and resolve seller issues, including listing errors, order processing delays, and synchronization conflicts.
• Utilize advanced spreadsheet skills to analyze data, identify discrepancies, and construct structured data payloads for bulk corrections.
• Create and maintain comprehensive help documentation and best practice guides for both internal teams and sellers.
• Collaborate with product and engineering teams by providing detailed technical documentation and feedback to drive platform improvements.

Requirements

• 3-4+ years of experience in customer support, success, or operations within a SaaS, marketplace, or e-commerce environment.
• Strong analytical troubleshooting skills with the ability to dig into data to find root causes.
• Intermediate to advanced proficiency in Google Sheets and Excel, including complex formulas and data manipulation.
• Hands-on experience with HubSpot, phone support tools, and familiarity with Shopify or similar e-commerce platforms.
• Excellent written and verbal communication skills with a high sense of ownership and a proactive, startup-oriented mindset.

What we offer

• The opportunity to work in a fast-paced, innovative environment focused on supply chain technology.
• A fully remote role that allows for professional growth and impact on product development.
• Exposure to complex technical workflows, including API integrations, webhook logs, and backend database management.
• A collaborative culture that values knowledge sharing, mentorship, and continuous improvement.