Salesforce Business Analyst

The Salesforce Business Analyst at Productiv Team works within the Innovation Lab to analyze business needs, craft product solutions, and support live products. This role operates at the intersection of business, product, and technology, ensuring that requirements are clear and that customer feedback is translated into meaningful product improvements.

Key responsibilities

• Conduct comprehensive business and technical analysis across all Innovation Lab products.
• Translate product direction into clear functional and technical requirements by analyzing customer workflows and system behavior.
• Serve as a primary owner for product support inquiries, performing root-cause analysis to diagnose and resolve issues.
• Create and maintain product documentation, including functional specifications, configuration notes, and knowledge base content.
• Collaborate with architects and engineering teams to validate feasibility, dependencies, and solution approaches.

Requirements

• 3+ years of experience in a Business Analyst or Technical BA role within a SaaS or enterprise technology environment.
• Hands-on experience with Salesforce implementations, including advanced knowledge of Flows, Permission Sets, and Data Modeling.
• Deep understanding of the Software Development Life Cycle in an Agile environment using Jira and Confluence.
• Proven ability to perform gap analysis between standard Salesforce functionality and custom product requirements.
• Strong analytical, documentation, and communication skills with a focus on scalable solution design.

What we offer

• Fully remote work environment.
• Opportunity to work on innovative product development within a collaborative team.
• Flexibility in employment structure with options for full-time employment or B2B contracts.