Revenue Operations & CRM Systems Specialist (SaaS)

micro1 is seeking an experienced Revenue Operations & CRM Systems Specialist to join a complex systems alignment project. In this role, you will leverage your deep domain expertise to help train next-generation AI systems, ensuring that models learn from high-quality, real-world operational data.

Key responsibilities

• Analyze CRM, billing, and ticketing data to identify operational logic and policy misalignments.
• Document instances of policy conflicts, outdated automations, duplicate entities, and process ambiguities.
• Draft precise operational prompts and recommendations to guide the handling of complex scenarios within the SaaS revenue stack.
• Evaluate and articulate the desired state of data to ensure logical consistency across interconnected systems.
• Record detailed reasoning for operational decisions to support transparency and stakeholder reference.

Requirements

• 5–10 years of hands-on experience in revenue, sales, or customer success operations with direct system ownership.
• Proven ability to personally configure CRM systems, including workflows, validation rules, and permissions.
• Experience working with multiple SaaS revenue tools such as billing, CPQ, ticketing, or integration platforms.
• Strong background in complex SaaS environments, particularly in fintech, healthtech, or multi-product implementations.
• Excellent English proficiency with the ability to articulate nuanced operational trade-offs in writing.

What we offer

• Opportunity to contribute to the development of advanced AI systems using your professional domain expertise.
• Fully remote work environment allowing for flexible engagement.
• Exposure to complex, large-scale SaaS operational challenges and system architectures.