Revenue Operations Analyst - Customer Experience & Partner Operations

Sprinto is an Autonomous Trust Platform that helps organizations stay audit-ready and manage real-time risks across global security standards. We are looking for a Revenue Operations Analyst to build the operating backbone for our Customer Experience and Partnerships teams by ensuring our systems and data work together seamlessly.

Key responsibilities

• Own Customer Success and Partnership operations, including process instrumentation and CRM hygiene within HubSpot.
• Define and track key metrics through regular reporting, including renewal, retention, upsell, GDR, NDR, and logo retention.
• Document CX and Partnership processes, workflows, and ensure consistent process adherence.
• Build and maintain partner pipeline and program reporting to support data-driven decision-making.
• Support recurring GTM operations requests, including variable pay calculations and ad-hoc data analysis.

Requirements

• 1 to 3 years of experience in Revenue Operations, specifically within Customer Success or Partnership Operations.
• Hands-on experience with HubSpot, including building complex workflows, custom properties, reports, and dashboards.
• Strong working fluency in SaaS metrics such as ARR, MRR, Churn, and partner-sourced revenue.
• Proven ability to maintain high data hygiene standards and identify process deviances.
• Strong attention to detail and the ability to collaborate effectively with cross-functional stakeholders.

What we offer

• A fully remote work environment allowing you to work from anywhere.
• Unlimited leave policy to ensure you can reset when needed.
• Annual learning allowance of USD 1,000 to support your professional growth.
• Comprehensive health, accident, and life insurance coverage for you and your family.
• Generous workspace setup allowance to help you build your ideal home office.