Reservation Agent (Remote, Europe)

JayWay Travel Inc. is a global, remote-first company celebrating 20 years of creating exceptional travel experiences. We are looking for a detail-oriented Reservation Agent to join our international team and help manage the logistics that make dream vacations a reality for our clients.

Key responsibilities

• Manage hotel, flight, and car rental bookings for clients with high precision.
• Coordinate payments and collaborate with the Finance Team to ensure financial accuracy.
• Review and verify provider invoices, identifying and resolving any discrepancies.
• Handle special requests and urgent communications with providers via email or phone.
• Support the Trip Planner Team with research, booking tasks, and quality control.

Requirements

• Fluent proficiency in written and spoken English.
• Strong organizational, time management, and problem-solving skills.
• Ability to work independently with minimal supervision in a remote environment.
• Experience or a strong interest in travel logistics and European destinations.
• Flexibility to work varied hours, including evenings, holidays, and one weekend day.

What we offer

• Continuous learning opportunities, including mentorship and professional development.
• Company-provided home office setup with high-quality hardware and ergonomic equipment.
• Participation in annual international team gatherings and social events.
• Comprehensive health and wellness support programs.
• Performance-based rewards and recognition for outstanding contributions.