Renewals Manager, Velocity

CaptivateIQ is seeking a dedicated Renewals Manager to join our team and oversee the renewal transactions within our Velocity segment. This role is ideal for a commercially minded professional who thrives in a high-volume, fast-paced SaaS environment and is passionate about driving retention through proactive risk management and clear value articulation.

Key responsibilities

• Manage a high-volume renewal portfolio, ensuring all contracts are processed accurately and on schedule.
• Execute proactive renewal motions, including customer outreach, timeline management, and internal cross-functional coordination.
• Identify churn and contraction risks early by analyzing customer signals and activity trends, providing actionable recommendations.
• Maintain precise CRM data and forecasting to ensure visibility into renewal status, blockers, and expected outcomes.
• Collaborate with Customer Success, Finance, Legal, and Sales teams to resolve deal blockers and optimize the renewal process.

Requirements

• 2-4 years of experience in Renewals, Customer Success, or Account Management within a SaaS environment.
• Proven ability to manage a high-volume portfolio with multiple concurrent deadlines and competing priorities.
• Strong commercial instincts with the ability to navigate objections and articulate product value effectively.
• Exceptional organizational skills and discipline in documentation, forecasting, and system management.
• Comfortable working in an evolving environment where you can help shape and improve operational processes.

What we offer

• The opportunity to be the first in this function, directly influencing renewal strategies and operational best practices.
• A collaborative, remote-first culture that values operational rigor and professional growth.
• Exposure to a fast-moving SaaS business model with a focus on high-impact customer outcomes.