Remote Junior Account Manager (French Speaker)

Finom is a rapidly growing European fintech startup dedicated to revolutionizing financial management for entrepreneurs. We are seeking a motivated Junior Account Manager to join our team and help our business customers thrive by building long-term, meaningful relationships.

Key responsibilities

• Manage a dedicated portfolio of business customers, acting as their primary point of contact to build trust and understand their unique financial needs.
• Proactively engage with customers to reduce churn, reactivate inactive accounts, and resolve any service issues with full ownership.
• Identify opportunities to increase product adoption and help customers maximize the value they receive from our platform.
• Collaborate closely with internal teams, including Product, Operations, and Sales, to share customer feedback and improve our overall service.
• Prepare for every interaction by analyzing account activity and business goals to ensure every conversation is relevant and valuable.

Requirements

• Previous experience in Account Management, Customer Success, Business Development, or a related customer-facing role.
• Native-level fluency in French, combined with professional proficiency in English.
• Strong communication and relationship-building skills with the confidence to engage customers over the phone.
• A proactive, curious mindset with excellent organizational skills and the ability to manage multiple priorities effectively.

What we offer

• The opportunity to work in a fast-paced, inclusive, and collaborative environment within a leading European fintech scale-up.
• A culture that values ownership, innovation, and the freedom to challenge the status quo.
• Participation in our Employee Stock Option Plan (ESOP) to share in our long-term success.
• A flexible, fully remote working environment that supports your professional growth and personal well-being.