Remote Bilingual Customer Support (Polish/English) - Music Streaming

ModSquad is seeking a passionate and tech-savvy Customer Support Representative to join our fully remote team in partnership with a leading global music streaming platform. You will serve as the primary point of contact for users, helping them navigate the platform and ensuring an exceptional listening experience through professional communication in both Polish and English.

Key responsibilities

• Provide high-quality customer support via inbound messaging channels.
• Troubleshoot technical issues and assist users with platform navigation.
• Maintain a high standard of service while managing multiple simultaneous chat sessions.
• Deliver personalized and memorable support experiences to a global user base.

Requirements

• Fluency in both Polish and English with professional-level communication skills.
• Proven experience in providing customer support via inbound messaging.
• Ability to handle 3-5 simultaneous chats effectively while maintaining composure.
• Access to a reliable home office setup, including a stable broadband connection and a computer running Windows 11 or macOS.
• Willingness to install required security software and use 2FA for account protection.

What we offer

• The opportunity to work with a world-class music streaming brand in a fully remote environment.
• Engagement in a dynamic, global team that supports over 50 languages.
• Professional development through structured orientation and ongoing project support.
• A flexible, remote-first culture that values diversity and equal opportunity.