Regional Sales Support Representative

Kravet Inc. is seeking a dedicated Regional Sales Support Representative to manage quotes, orders, and follow-up processes for our regional road and showroom sellers. As the primary point of contact, you will ensure a seamless experience from the initial quote to final delivery, maintaining high standards of service and operational efficiency.

Key responsibilities

• Serve as the single point of contact for assigned regional sellers regarding quotes, orders, and status updates.
• Enter and manage quotes and orders through multiple systems with high accuracy and timeliness.
• Liaise with internal teams, including Furniture Claims, Credit, and Purchasing, to provide prompt responses to inquiries.
• Assist sellers with lead times, fabric details, freight expectations, and special order circumstances.
• Handle escalations, credits, and order adjustments while balancing customer satisfaction with company policies.

Requirements

• Minimum of 3 years of customer service experience, preferably in a fast-paced environment.
• High school diploma or equivalent educational background.
• Proven experience working with luxury brands.
• Strong critical thinking and problem-solving skills with a focus on efficiency.
• Excellent communication skills and a collaborative, team-oriented mindset.

What we offer

• Opportunity to work in a professional, fast-paced environment with clear performance goals.
• Engagement in ongoing training and department meetings to support professional growth.
• A fully remote role that allows for collaboration with diverse internal and external teams.