Quality Assurance Specialist

Sedgwick is a global leader in professional services, dedicated to supporting people facing the unexpected. We are looking for a detail-oriented Quality Assurance Specialist to join our team and help maintain the highest standards of service delivery and data integrity across our investigative operations.

Key responsibilities

• Assess the performance of internal and vendor case files to ensure accuracy, consistency, and compliance with service level agreements.
• Identify trends and opportunities to improve service efficiency, quality, and educational initiatives.
• Collaborate with stakeholders to ensure all critical data elements are accurately captured within our client relationship management systems.
• Compile comprehensive audit results and prepare data for quarterly stewardship reports.
• Monitor ongoing action item logs and project plans to ensure timely resolution and alignment with organizational goals.

Requirements

• Bachelor's degree from an accredited college or university is preferred.
• Minimum of four years of investigative experience or an equivalent combination of education and experience.
• Possession of a full adjusting license in one or more provinces.
• Strong analytical, interpretive, and organizational skills with the ability to work independently or within a team.
• Proficiency in PC applications, including the Microsoft Office suite such as Excel and PowerPoint.

What we offer

• The opportunity to grow your career within a supportive and caring global organization.
• A culture that prioritizes work-life balance and professional development.
• Engagement in meaningful work that directly impacts people facing unexpected challenges.