QA Engineer (service desk)

Jobgether is seeking a dedicated QA Engineer to join a fast-moving fintech environment in a fully remote capacity. This role bridges the gap between quality assurance and service desk operations, focusing on investigating complex technical issues to ensure the reliability and performance of payment and financial technology solutions.

Key responsibilities

• Investigate and reproduce customer-reported bugs, technical incidents, and product issues from initial report to final resolution.
• Analyze application logs, API requests, database records, and historical support tickets to identify root causes.
• Collaborate with developers, QA engineers, and business analysts to gather technical context and drive issues toward resolution.
• Validate bug fixes and conduct targeted regression testing to ensure system stability.
• Document findings in comprehensive reports, including reproduction steps, evidence, and impact assessments.

Requirements

• 3+ years of experience in manual and semi-automated testing of web-based applications.
• 2+ years of practical experience with API testing, including request/response validation and payload testing.
• Solid understanding of frontend and backend architecture, REST APIs, and SQL for data validation.
• Strong analytical skills with the ability to break down complex technical problems and identify relevant evidence.
• Experience with tools such as Postman, Chrome DevTools, Swagger, and test management platforms like TestRail or Xray.

What we offer

• Fully remote working model with flexibility to work from your preferred location.
• Competitive compensation package tailored to your professional background.
• Flexible working hours aligned with the Central European Time (CET) zone.
• 19 business days of flexible paid time off.
• Opportunities for professional development within a fast-growing fintech environment.