Project Manager - ServiceNow migration project

About the role

We are looking for an experienced Project Manager to lead a strategic ServiceNow migration project for a global automotive organization. The goal is to consolidate several local ticketing systems into one global ServiceNow platform. You will be responsible for planning, coordinating, and overseeing the full migration process — from initial analysis and roadmap definition to implementation, configuration, and post-migration validation. This is a high-visibility international project, requiring strong communication, organizational, and leadership skills to coordinate between local markets.

Key Responsibilities

• Lead the end-to-end migration of ServiceNow to a global ticketing platform.
• Define and manage the migration roadmap, including milestones, dependencies, and timelines.
• Collaborate with the development team to plan and execute technical migration and configuration activities.
• Work with stakeholders to define which ServiceNow modules will be migrated and in what order.
• Oversee mailbox migration, system configuration, and data transfer processes.
• Ensure all countries are aligned with the global migration plan.
• Facilitate workshops and status meetings to monitor progress and manage risks or blockers.
• Coordinate communication between IT, business stakeholders, and external partners.
• Ensure documentation, change management, and post-migration validation are completed according to company standards.

Required Qualifications

• Minimum 5 years of experience as an IT Project Manager (in system implementation or migration projects - ServiceNow).
• Proven experience managing ServiceNow migrations projects - must have (description in CV).
• Strong understanding of migration processes, including configuration, integration, and validation steps.
• Excellent stakeholder management and coordination skills across international, cross-functional teams.
• Fluent English (C1+) – mandatory.
• German – highly beneficial but not required.
• Automotive or large enterprise project experience will be a strong plus.

Nice to Have

• Background in ITIL / ITSM processes.
• Experience working with remote technical teams across multiple time zones.
• Hands-on understanding of ServiceNow configuration or ticket workflow design.