Product Support Specialist

Amplemarket is an AI-powered sales platform designed to help B2B companies generate more opportunities through advanced lead generation, hyper-personalized sequencing, and omnichannel outreach. We are looking for a Product Support Specialist to act as the face of our company, providing exceptional service and working creatively alongside our customers to ensure they get the most value from our solution.

Key responsibilities

• Serve as the primary point of contact for users via email, chat, and video calls to resolve technical and product-related inquiries.
• Troubleshoot product workflows and guide customers through the platform to maximize their success.
• Collaborate with Product, Engineering, and Customer Success teams to report issues and share valuable customer insights.
• Develop and optimize support processes, internal playbooks, and customer-facing documentation.
• Identify trends in user queries to suggest proactive solutions that improve the overall user experience.

Requirements

• Proven experience in a customer-facing or technical support role within a SaaS environment.
• Proficiency with customer communication tools such as ticketing systems or CRM applications.
• Strong problem-solving skills with the ability to investigate technical issues and take ownership of resolutions.
• Excellent written and verbal communication skills with the ability to explain complex features clearly.
• Located in the EMEA region with the ability to work within EMEA time zones.

What we offer

• Competitive compensation package including stock options.
• Comprehensive health insurance coverage.
• Opportunity to work in a fast-growing, Y Combinator-backed startup environment.
• Annual company trip to a secret location.