Product Support Engineer

Sprinto is an Autonomous Trust Platform that helps organizations manage security frameworks, compliance, and risk management. We are looking for a Product Support Engineer to join our fully remote team and help our customers navigate complex technical challenges with confidence.

Key responsibilities

• Investigate and resolve complex product, integration, and configuration issues by testing hypotheses and identifying root causes.
• Develop deep technical knowledge of APIs, HTTP requests, browser behavior, and cloud integrations.
• Communicate clearly with customers to explain technical issues and provide actionable guidance.
• Collaborate with Product and Engineering teams to isolate defects and create precise escalations.
• Identify recurring patterns to improve documentation, troubleshooting playbooks, and overall product experience.

Requirements

• Recent engineering graduate or professional with up to one year of relevant experience.
• Strong curiosity about how systems work and a passion for solving unfamiliar problems.
• Working understanding of APIs, HTTP, client-server architecture, and databases.
• Excellent written communication skills with the ability to explain technical concepts to diverse audiences.
• High learning agility and the ability to research independently in a remote environment.

What we offer

• Fully remote work environment allowing you to work from anywhere.
• Annual allowance for co-working spaces and a dedicated budget for professional development.
• Unlimited leave policy to ensure you can reset when needed.
• Comprehensive health, accident, and life insurance coverage.
• Financial support to help you build your ideal home workspace setup.