Premier Support Engineer - Dynamics

As a Premier Support Engineer at US Cloud, you will be an essential part of our technical support team, assisting clients in deploying, operating, and troubleshooting Microsoft technologies. This role focuses on driving client success by resolving complex technical issues in Microsoft Dynamics, ensuring high levels of customer satisfaction, and contributing to service improvement initiatives within a fully remote environment.

Key responsibilities

• Handle a consistent flow of fundamental to advanced-level tickets, actively driving resolutions for Microsoft Dynamics and related technologies.
• Work with fellow engineers to drive ticket closure, share best practices, and contribute to the development of technical knowledge and documentation.
• Identify and suggest improvements to enhance service delivery by analyzing ticket trends and recommending changes to prevent recurring issues.
• Maintain regular communication with clients, providing strategic solutions and monitoring systems to prevent technical issues.
• Promote the use of AI tools and collaborate with team members to fill knowledge gaps and improve internal resources.

Requirements

• 4+ years of experience working with Microsoft technologies.
• Proficiency with at least 3 years of experience in Windows Server environments.
• Advanced understanding and hands-on experience with Microsoft Dynamics.
• Demonstrated skills in technical writing and clear communication for both technical and non-technical audiences.
• Consistent ability to excel and deliver high-quality results in a virtual work environment.

What we offer

• Opportunities for continuous learning and professional development through relevant certifications.
• A collaborative culture that encourages knowledge sharing, training, and mentoring among team members.
• The ability to work fully remotely while supporting enterprise-level Microsoft solutions.