Polish & German Customer Support Specialist (100% remote)

CMX Solutions is looking for a dedicated Bilingual Customer Support Specialist to join our fully remote team. If you are fluent in Polish and German and thrive in an international environment, this role offers a stable career path with a well-established company, all from the comfort of your home.

Key responsibilities

• Provide professional customer service via inbound calls, email, and chat, ensuring helpful and empathetic communication.
• Identify customer needs and offer clear guidance using internal systems and resources to ensure high satisfaction.
• Resolve customer inquiries and issues with a solution-oriented approach.
• Accurately log and document all interactions in our CRM and support tools to maintain service quality.

Requirements

• Fluency in both Polish and German with native-like communication skills in both languages.
• Basic English proficiency to communicate effectively with international team members.
• Residency in Poland and a strong customer-focused mindset.
• Ability to multitask, learn new systems quickly, and maintain a positive, problem-solving attitude.
• Previous experience in customer support or contact center environments.

What we offer

• Flexible working hours within the Monday to Saturday schedule.
• Integration into a supportive, professional expert community.
• Comprehensive onboarding and ongoing training to foster your professional growth.
• A fully remote, international work environment with all necessary equipment provided.
• Reliable and timely compensation for your contributions.