People Operations Lead

Prosper Health is dedicated to improving the lives of autistic and neurodivergent adults by providing specialized, insurance-covered mental health services. As we continue to scale our operations, we are looking for a Strategy & Operations Lead to build and manage the people systems that will support our growing team of clinicians and HQ staff.

Key responsibilities

• Lead the clinician journey from signed offer through start, ensuring day-one readiness and high conversion rates.
• Develop and oversee compensation frameworks, benefits strategy, and total rewards communication.
• Partner with clinical leadership to define roles, career pathways, and talent development programs.
• Design and manage scalable People Operations systems for accommodations, escalations, and performance management.
• Lead and develop the People Operations team to ensure high service levels and operational accuracy.

Requirements

• Approximately 5-7 years of experience, with a background in consulting, investment banking, or strategic operations at a high-growth startup.
• Proven ability to own complex, cross-functional projects from problem definition to execution.
• Strong analytical skills with the ability to build models, track data, and translate insights into actionable decisions.
• Excellent communication skills and the ability to bring structure to ambiguous situations.
• Experience managing or coaching others, with a focus on professional development.

What we offer

• The opportunity to build systems that directly impact the quality of care for neurodivergent adults.
• A high-ownership, mission-driven environment that values thoughtfulness, kindness, and high performance.
• Direct partnership with leadership to shape organizational design and people strategy.
• A culture that prioritizes continuous improvement, feedback, and professional growth.