Payment Operations Analyst (SEPA & SWIFT) - Remote from Poland

Finom is a rapidly growing European fintech startup dedicated to revolutionizing financial management for entrepreneurs through an all-in-one B2B platform. We are looking for a Payment Operations Analyst to join our SEPA and SWIFT team, where you will play a critical role in ensuring seamless payment experiences for our users while helping to build our operational infrastructure from the ground up.

Key responsibilities

• Resolve day-to-day payment issues and handle tasks escalated by the Customer Support team.
• Manage SEPA and SWIFT recalls, payment investigations, and detailed transaction analysis.
• Collaborate with banking partners and payment infrastructure providers to track and escalate requests.
• Contribute to the development of new operational processes and support our expansion into new European markets.
• Shape the future of our payment services by providing insights that improve our products and back-office systems.

Requirements

• At least 2 years of experience in payment operations, banking operations, or the fintech sector.
• Strong knowledge of SEPA (SCT, SCT Inst, SDD) and SWIFT messaging (MT/MX, gpi).
• Analytical mindset with high attention to detail when handling complex transaction data.
• Excellent written English skills for professional communication with internal teams and external partners.
• Proactive approach to problem-solving and a strong sense of ownership over tasks.

What we offer

• The opportunity to make a genuine impact on a high-growth financial product.
• Participation in our Stock Options Program to align your success with the company's growth.
• Access to our Work & Swim program, allowing you to spend time working from our corporate apartment in Cyprus.
• A supportive, modern, and inclusive corporate culture that prioritizes professional development.