Payment Account Manager - Junior

SOFTSWISS is expanding its team and is currently seeking a dedicated Payment Account Manager to join our Payments department. In this role, you will play a vital part in building strong client partnerships, optimizing payment operations, and ensuring a high standard of service across our various payment solutions and integrations.

Key responsibilities

• Develop and maintain long-term relationships with clients and key stakeholders on the client side.
• Monitor and forecast key payment performance metrics to support business growth.
• Collaborate with PSP Business Development, technical teams, and other internal stakeholders to resolve operational challenges.
• Communicate client requirements and feedback to internal teams to drive effective outcomes.
• Identify opportunities to improve account management processes and implement initiatives that enhance efficiency.

Requirements

• Experience in client-facing roles involving relationship management, account management, or customer success.
• Strong communication, negotiation, and analytical skills.
• Advanced English proficiency (B2 level or higher) and native-level Russian proficiency.
• Good understanding of the IT industry and key business processes.
• Proactive mindset with a strong willingness to learn and grow professionally.

What we offer

• Full-time remote work opportunities with flexible working hours.
• Private insurance and comprehensive mental health program.
• Sports benefits and an additional day off per calendar year.
• Free online English lessons with a native speaker.
• Access to training, internal workshops, and international professional conferences.