Patient Service Representative

Boston Medical Center is seeking a dedicated Patient Service Representative to join our Ambulatory Call Center team. In this fully remote role, you will serve as a primary point of contact for patients, ensuring they receive professional, empathetic, and efficient support regarding their healthcare needs.

Key responsibilities

• Manage inbound and outbound communications via phone, email, chat, and fax to address patient inquiries and concerns.
• Coordinate appointment scheduling and rescheduling using computerized systems while providing detailed instructions to patients.
• Maintain accurate patient records and documentation within the Epic system to ensure seamless care coordination.
• Assist patients in navigating the healthcare system by explaining complex issues with empathy and clarity.
• Collaborate with clinical staff to resolve medication reconciliation and refill requests according to established protocols.

Requirements

• High School diploma or GED equivalent.
• Excellent verbal and written communication skills in English, with a focus on patient-centered service.
• Strong computer proficiency, including experience with Microsoft Office applications and the ability to learn new clinical software.
• Proven ability to handle sensitive information with strict adherence to HIPAA and privacy regulations.
• Strong interpersonal skills and the ability to work effectively within a diverse, fast-paced team environment.

What we offer

• A fully remote work environment that supports professional growth and development.
• Comprehensive benefits package including medical, dental, and vision coverage.
• Opportunities for career advancement and ongoing training within a leading healthcare organization.
• Participation in retirement savings plans with employer matching.