Patient Intake Coordinator / Care Concierge (Remote Non-US)

Josi Health is seeking a highly organized and empathetic Patient Intake Coordinator to serve as a primary point of contact for families navigating their diagnostic journey. This role is essential in providing clear communication, administrative support, and operational problem-solving to ensure a seamless patient experience in a fully remote environment.

Key responsibilities

• Serve as the primary point of contact for patients and families via phone, email, and live chat.
• Coordinate and schedule diagnostic evaluations while managing intake documentation.
• Collect and verify insurance details and follow up on missing information.
• Maintain accurate records and collaborate with clinical teams to resolve workflow issues.
• Provide empathetic support and guidance to families throughout the diagnostic process.

Requirements

• Strong written and spoken English communication skills.
• Excellent organizational abilities and high attention to detail.
• Ability to remain calm and professional in emotionally sensitive situations.
• Reliable remote work setup with high-speed internet and backup power solutions.
• Availability to work primarily during US business hours.

What we offer

• A fully remote work environment with high autonomy.
• A supportive and collaborative startup team culture.
• Meaningful work that directly impacts families during critical healthcare decisions.
• Opportunities to shape and improve patient experience operations.