Partner Success Manager

⭐ About Tagvenue

At Tagvenue, we’re building a that is redefining how people discover and book venues around the world. We’re a team of who care about solving meaningful problems and influencing how the venue-hire market operates globally.

• SaaS-enabled marketplace
• highly capable and deeply curious people

Every month, thousands of events are planned through Tagvenue – from corporate offsites and private dinners to workshops, film productions, and weddings. We connect people with unique spaces by finding the best match between what users need and the venues available on our marketplace.

As we scale, we’re investing heavily in engaging and empowering our partners – the venue managers. We focus on education, guidance, and hands-on support to ensure venues use Tagvenue’s functionality to its full potential and deliver the best possible experience to our users.

⭐ About the Role

As a at Tagvenue, you will own the performance, engagement, and compliance of a large portfolio of our B2B venue partners across the UK and Ireland.

This is . You will to improve marketplace outcomes such as response speed, feature adoption, compliance, and booking performance.

• not a reactive support role
• proactively influence B2B partner behaviour at scale

You will work at the intersection of communication, commercial persuasion, and data-driven decision-making, balancing B2B partner needs with marketplace platform rules and user experience. Success in this role requires independence, structured thinking, and comfort prioritising under constraints.

Your mission:

• keep high-quality venues active, compliant, and performing well on the Tagvenue marketplace.

⭐ What You’ll Do

Own B2B relationships with a large portfolio of venue partners across the UK and Ireland, managing engagement, performance, and T&C compliance at scale. Your time will typically be split as follows:

• Spend around 70% of your time on executing proactive outbound communication (calls with B2B partners, targeted email campaigns), influencing venue managers to adopt behaviours that improve marketplace outcomes.
• The remaining ~30% is dedicated to planning structured communications, analysing metrics, and initiating and leading cross-functional projects to improve B2B partner performance — owning those initiatives end to end.

Daily responsibilities include:

• Respond to system alerts, risk signals, and performance drops within SLA, deciding where to focus effort based on impact and urgency.
• Assess escalation and policy-breaking cases individually, explain issues clearly, coach venues back to compliance, and document decisions.
• Apply suspensions or escalate delistings when necessary, and manage reactivations once compliance is restored.
• Communicate and negotiate commercial terms with venue managers, ensuring all agreements are accurately recorded in internal systems.
• Support feature rollouts by promoting adoption, educating partners, and contributing feedback, Help Centre materials, and internal improvements.
• Continuously balance partner needs with Tagvenue policies, aiming to maximise marketplace quality and user experience.

You will drive specific outcomes (core metrics) such as:

• Increasing the number of B2B partners who opt in to new or existing marketplace features — from initial opt-in through to supervised adoption, ensuring features are used consistently and effectively.
• Crafting targeted communications that influence venue managers to respond faster to user enquiries, reducing auto-expiry rates and improving overall user experience.
• Addressing breaches of platform Rules & Standards by working with venue partners to prevent repeated offences and policy violations.
• Educating and engaging venue partners on best practices and optimal use of marketplace features, leading to improved venue performance across key marketplace metrics.

⭐ What We’re Looking For

We’re looking for a high-agency professional with B2B experience who takes ownership, moves things forward, and doesn’t just move with the flow. Instead, they use data to form hypotheses and propose scenarios to tackle business challenges.

• in high-volume external B2B roles such as partner manager, sales manager, account manager, customer success, marketplace operations, or commercial operations.
• 3–5 years of experience
• Proven experience managing , running structured follow-ups, and driving behavioural change at scale.