Part-Time Customer Service Agent for a Consumer Goods E-commerce Company (Talent

LTVplus is looking for a responsive, tech-savvy, and empathetic Customer Service Agent to join our team. In this fully remote position, you will manage incoming customer inquiries through text-based digital channels, including live chat, email, and SMS, to ensure high levels of customer satisfaction.

Key responsibilities

• Respond promptly to customer inquiries via email, live chat, and SMS regarding order statuses, delivery timelines, and product information.
• Use our helpdesk dashboard to track, tag, and swiftly resolve incoming tickets.
• Assist customers with modifying active orders, updating delivery frequencies, adjusting billing details, and processing refunds or returns.
• Proactively flag and report recurring customer friction points or dashboard bugs to the E-commerce Operations team.
• Coordinate virtually with fulfillment and logistics teams to resolve complex order discrepancies.

Requirements

• 1–2 years of experience in a digital customer service or text-based support role, preferably within an e-commerce or D2C environment.
• Strong written English with impeccable grammar and a knack for explaining troubleshooting steps in a warm, clear tone.
• A quiet dedicated workspace, a reliable high-speed internet connection, and comfort working independently.
• Tech literacy with cloud-based helpdesk software, e-commerce platforms, and CRM dashboards.

What we offer

• A fully remote work environment that allows for professional growth within a global team.
• The opportunity to work with a dynamic e-commerce company supporting diverse consumer needs.
• A consistent part-time schedule that supports work-life balance.