Part-Time Customer Service Agent for a Consumer Goods E-commerce Company

LTVplus is looking for a responsive, tech-savvy, and empathetic professional to join our team as a Part-Time Customer Service Agent. In this fully remote role, you will manage incoming customer inquiries through text-based digital channels, including live chat, email, and SMS, to ensure high customer satisfaction within our e-commerce operations.

Key responsibilities

• Respond promptly to customer inquiries via email, live chat, and SMS regarding order statuses, delivery timelines, and product information.
• Use our helpdesk dashboard to track, tag, and swiftly resolve incoming tickets.
• Assist customers remotely with modifying active orders, updating delivery frequencies, adjusting billing details, and processing refunds or returns.
• Proactively flag and report recurring customer friction points or dashboard bugs to the E-commerce Operations team to improve backend systems.
• Coordinate virtually via internal team messaging platforms with fulfillment and logistics teams to resolve complex order discrepancies.

Requirements

• 1–2 years of experience in a digital customer service or text-based support role, preferably within a remote, e-commerce, or D2C environment.
• Strong written English with impeccable grammar, spelling, and a knack for explaining technical troubleshooting steps in a warm, clear, and helpful tone.
• A quiet dedicated workspace, a reliable high-speed internet connection, and comfort working independently in a remote team structure.
• Comfortable navigating cloud-based helpdesk software, e-commerce platforms, CRM dashboards, and multi-channel text communication tools.

What we offer

• A fully remote work environment that allows for professional growth within a global team.
• The opportunity to work with modern support tools and e-commerce platforms.
• A consistent part-time schedule with clear expectations for your daily tasks.