Organizational Change Management Lead (PROSCI, ADKAR, CCMP Cert.)

We are seeking an experienced Global Organizational Change Management (OCM) Lead to join a strategic AI transformation initiative within a global organization in the Diagnostics and Healthcare sector. You will lead the behavioral and cultural adoption of AI-powered solutions, ensuring successful integration across global service organizations.

Key responsibilities

• Develop and execute a comprehensive Change Management Strategy aligned with the Service AI Program Roadmap.
• Conduct end-to-end Change Impact Assessments covering people, processes, tools, and data.
• Design and measure change readiness and adoption using metrics such as System Usability Scale and AI adoption KPIs.
• Create tailored narratives for diverse operational personas and mitigate resistance to AI adoption.
• Build and support a global Change Agent Network across multiple regions.

Requirements

• Master's degree in Business Administration, Organizational Psychology, HR, or a related field.
• Mandatory PROSCI, ADKAR, CCMP, or equivalent professional Change Management certification.
• Minimum 5-7 years of experience leading large-scale OCM initiatives in complex global organizations.
• Proven track record in digital transformation, AI, or service automation initiatives.
• Fluency in English and strong executive presence.

What we offer

• Ongoing support from a dedicated agent ensuring project continuity and professional comfort.
• Access to a Consultant Development Program and the 7N Learning & Development platform.
• Opportunities for knowledge transfer and collaboration with experienced IT experts.
• A comprehensive benefits package including medical care, life insurance, and sports cards.