Operations Technical Support Specialist

Signers National is a leading insurance platform providing brokerage and underwriting services to organizations of all sizes. We are a socially conscious organization dedicated to continuous improvement and positively impacting the lives of our clients and employees.

Key responsibilities

• Maintain accurate policy records, documentation, and activities in Applied EPIC in accordance with established standards.
• Process new business, renewals, endorsements, audits, cancellations, and reinstatements for assigned accounts.
• Review carrier-issued policies, invoices, and notices to ensure accurate and timely data entry.
• Issue Certificates of Insurance, Evidence of Property, and Auto ID cards using CSR24 and EPIC.
• Meet established quality and production standards while adhering to defined turnaround service level agreements.

Requirements

• At least 2 years of commercial insurance experience, including policy review and understanding of insurance terms.
• Proficiency in Microsoft Office suite, specifically Outlook, Excel, and Word.
• Strong technical aptitude with the ability to quickly learn Applied EPIC and internal workflow systems.
• Proven ability to follow structured processes and maintain high levels of data accuracy in a high-volume environment.
• Strong attention to detail, organizational skills, and a collaborative, team-oriented mindset.

What we offer

• Opportunity to work within a supportive, socially conscious organization that values grit and professional growth.
• Clear performance expectations focused on quality, data integrity, and operational efficiency.
• A fully remote work environment that empowers employees to bring their authentic selves to work.