Operations Manager / Office Manager

Offshore Launch is a growth operations firm dedicated to helping home service business owners scale their operations through effective process, technology, and data management. We are seeking a detail-oriented Operations Manager to join our team and provide essential support to our clients in the trades industry.

Key responsibilities

• Oversee daily office operations, including call center performance, scheduling, dispatch, and administrative workflows.
• Monitor project timelines from initial booking through to final invoicing to ensure efficiency.
• Maintain accurate records and data integrity within CRM and field service management platforms.
• Manage subcontractor coordination, including permits, material orders, and necessary inspections.
• Prepare recurring operational reports regarding job completion rates, backlogs, and financial aging for business owners.

Requirements

• Minimum of 2 years of experience in project management, office management, or operations coordination.
• Proven working knowledge of field service management platforms such as HouseCall Pro, ServiceTitan, or Jobber.
• Excellent written and verbal English communication skills.
• Strong ability to manage multiple workstreams independently with minimal oversight.
• Prior experience in the trades, HVAC, or plumbing sectors is highly preferred.

What we offer

• A fully remote work environment that prioritizes career growth and professional development.
• Comprehensive health benefits, including life, vision, and dental insurance for employees and dependents.
• A structured compensation package including a guaranteed annual bonus and performance-based incentives.
• Generous paid time off policy to support a healthy work-life balance.