Operations Engineer

Cotiviti is seeking a dedicated Operations Engineer to join our team, focusing on the post-sales installation, configuration, and operational management of our Encounter Management products. You will play a proactive leadership role in triaging complex technical issues, collaborating closely with our engineering teams and enterprise customers to ensure optimal product performance and successful adoption.

Key responsibilities

• Provide comprehensive technical and functional support to enterprise clients throughout the product lifecycle.
• Partner with implementation and development teams to deploy, configure, and troubleshoot complex system issues.
• Perform regular system upgrades, migrations, and the deployment of hotfixes to maintain environment stability.
• Implement and maintain automation scripts to improve operational efficiency and scalability.
• Conduct online troubleshooting sessions and drive effective root cause analysis for reported incidents.

Requirements

• Bachelor’s degree in engineering or a related field, with at least 3 years of progressive experience in product support.
• Strong proficiency in T-SQL or ANSI-SQL for relational database querying.
• Hands-on experience developing or supporting applications using Java, C#, Jscript, or Groovy.
• Experience working with EDI systems and knowledge of HIPAA regulations.
• Familiarity with cloud platforms such as AWS and container orchestration tools like Kubernetes.

What we offer

• The opportunity to work in a fully remote environment with a global team.
• Exposure to complex enterprise-level healthcare technology solutions.
• Professional growth through mentorship and collaboration with cross-functional engineering teams.