Operations Associate

NeueHealth is a value-driven healthcare company dedicated to making high-quality, coordinated care accessible and affordable across the ACA Marketplace, Medicare, and Medicaid. As an Operations Associate, you will play a pivotal role in driving operational excellence by managing internal workflows and vendor relationships to support our mission of transforming the healthcare experience.

Key responsibilities

• Execute daily operational processes, including detailed issue tracking and resolution to support ongoing business needs.
• Manage materials management processes, including template oversight, quality checks, and communications for ACO members and providers.
• Design, document, and implement efficient workflow processes to optimize operational functions and achieve business goals.
• Coordinate vendor management tasks, including tracking projects, troubleshooting issues, and reporting progress to management.
• Develop and maintain system management protocols to ensure proper documentation and audit readiness.

Requirements

• Bachelor's degree with at least three years of experience, preferably within a health plan or related field.
• Proficiency in Microsoft Visio, PowerPoint, PowerBI, and Excel.
• Proven ability to develop detailed process documentation and training resources.
• Strong analytical skills with experience interpreting healthcare data to drive process improvements.
• Excellent communication and interpersonal skills with a collaborative, results-oriented mindset.

What we offer

• Opportunity to work in a mission-driven environment focused on improving healthcare accessibility.
• Collaborative culture that values diversity, initiative, and professional ownership.
• Exposure to cross-functional projects and strategic operational development.